2025 Speakers
Who We Are
Dr. Terri Pukanich
Practice Owner, Dental BossLady
Dr. Terri Pukanich graduated from the University of Alberta dental School in 2002. She bought her first and only practice in 2003 when she was just 25 years old. Since then she successfully grew her practice from a 4 treatment room, 1 doctor office to a 17 treatment room, super GP group practice – all in a small rural town of 7000 people. She is passionate about creating dental work environments that have a tremendous impact on patients and team members and where everyone has fun! Along her journey she has worked with the biggest names in dental coaching and has spent over a million dollars on developing her practice. She learned the secrets to implementation and execution of the most effective strategies.
She is now CEO and Founder of Dental BossLady where she helps women in dentistry create fulfilling practices while having more fun and making more money.
Paul Redmond
ExoDock
Paul Redmond is a dental professional with 15 years of industry experience, combining a deep understanding of clinical operations with nearly a decade in high-tech sales. Recognizing critical gaps in how dental practices manage technology, Paul now focuses on educating teams and delivering dental-specific I.T. and cybersecurity solutions. His mission is to help practices modernize safely, operate more efficiently, and stay protected in an evolving digital landscape.
1-833-EXODOCK || paul.redmond@exodock.com
Mohamed Ismail
Shift Accounting
Mohamed Ismail is the founder and CEO of Shift Accounting, which provides accounting and business advisory services to over 100 medical and dental clinics across Canada. He founded the company in 2015 after noticing a gap in the industry where practice owners were neglecting their financials until tax season. By taking a proactive approach to bookkeeping and business advisory, Mohamed aims to empower practice owners to grow profitable practices. He also curates educational tools, including a podcast and a newsletter, for dental and medical professionals.
866 - 253 - 2748 || www.shiftacct.com
Chaylene Gallagher
Bryan & Company LLP
Chaylene is a partner at Bryan & Company with a primary area of practice in labour and employment law, acting for both employers and employees in drafting and litigation work. Chaylene maintains expertise in the fast-changing employment and labour law landscape, advising on corporate transactional work within the firm. She has appeared in multiple levels of court and provincial and federal tribunals, such as those handling workers’ compensation, human rights, and union matters. Chaylene is a sessional instructor of Employment Law at the University of Alberta Faculty of Law and a member of the Canadian Bar Association. She serves on the executive for the CBA North section for Labour & Employment Law and is a certified graduate of the LESA Annual Intensive Advocacy course. She is involved in several entrepreneurial groups within the Edmonton area. Chaylene formerly served on the board of directors of ABC Head Start, a charitable organization providing educational and social services to at-risk preschool children. She volunteers with Student Legal Services at the University of Alberta and dedicates time to other charitable legal initiatives, especially if they involve running. Chaylene sits on the firm’s Professional Development Committee and enjoys helping build the great Bryan & Company LLP team.
Dr. James Younger
Practice Owner, CEO of TempStars
Dr. James Younger, is a practicing dentist and as a passionate CEO, the driving vision behind TempStars, North America's leading dental temping and hiring platform. With a career spanning clinical dentistry and tech entrepreneurship, James brings a unique perspective to dental practice management. As an industry thought-leader and innovator in helping everyone in dentistry be happier at work, he's passionate about fostering positive workplace cultures in dentistry. James’ expertise in two-sided marketplaces, coupled with his hands-on experience in dentistry, positions him to inspire dental office owners and managers to optimize their dental practice operations and culture for both business success and employee satisfaction.
Dr. Michele Nielson
Practice Owner, Dentist
Dr. Michele Nielsen is a general dentist and owner of Steveston Smiles in Richmond, BC. She graduated from McGill University in 2001 and joined her dad’s practice in 2002. Dr. Michele is a certified Invisalign provider, HealthyStart provider and Solea KOL. In addition to private practice, Dr. Michele Nielsen volunteers as a forensic odontologist and the leader of the Missing and Unidentified Persons (MUPs) branch of the Fort BC Society. She is passionate about prevention and educating her patients about improving their oral and overall health. Dr. Michele has grown from hating social media to being her own social media manager and does her practice's social media and marketing. One of her goals as a healthcare provider is to change people’s traditional negative perceptions about seeing the Dentist. She is married and the mom to two boys, 13 and 15. Her experience as a mom has made her a better dentist and boss.
Jordon Mertz
Bryan & Company LLP
Jordan is a partner at Bryan & Company and the head of the Firm’s Health and Regulated Professionals practice group, where he leads a practice focused on business structuring, commercial leasing, and purchase and sale transactions for health professionals, primarily in the dental industry. In addition, Jordan is a registered trademark agent with the College of Patent Agents and Trademark Agents.
Jordan has extensive transaction experience in all manner of practice sales and acquisitions, covering virtually all medical professions.
Bianca Dornan
Practices Made Perfect
Bianca Dornan founded Practices Made Perfect, a dental consulting firm that believes a dental office's success lies in its employees. With decades of experience in the industry, Bianca has become an expert in understanding the challenges faced by practitioners and finding practical solutions to their daily struggles. Her unique blend of education and practical experience allows her to see the big picture and "think outside the box," making her a valuable asset to clients.
Bianca's hands-on, in-office approach has repeatedly proven to be the right method for ensuring sustainable positive growth and change in dental offices. She is known for her engaging and down-to-earth approach, focusing on helping teams find solutions and reach goals that can carry their practice for years. Bianca has experience working with teams from downtown Toronto to small one-dentist towns, meeting the needs of all demographics.
Bianca lives in rural Ontario with her husband, two children, and dog, Sophia. If you're looking to expand your dental practice, Bianca and her team at Practices Made Perfect can help.